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Platform Access

Once Phase 2 is complete, your onboarding contact receives login instructions for your team over email. This section covers first login, multi-factor authentication setup, and the difference between the Beta and Production environments.

Logging in for the first time

Once Phase 2 is complete, your onboarding contact will receive login instructions for your team over email. The Production environment is accessible at trade.electronx.com.

On first login, you will be prompted to set a new password and register a multi-factor authentication (MFA) app. ElectronX uses Duo Authenticator.

Important

All users, including those who have previously logged in to ElectronX's Beta or Production environments, must re-enroll. Accounts, access, and settings remain unchanged after re-enrollment. Beta and Production require independent Duo setups; completing one does not carry over.

Setting up Duo Authenticator

  1. Go to trade.electronx.com (Production) or beta.electronx.com (Beta).
  2. Enter your email and click Log In.
  3. Enter your current password and click Continue; you are routed to a Duo screen.
    • Google SSO users: you will set a password instead, then be required to re-verify your email. This is expected.
  4. Follow the Duo prompts and select Duo Mobile.
  5. Enter and confirm your phone number.
  6. Download Duo Mobile from your app store, then click Next.
  7. When the QR code appears, in Duo Mobile choose "Use a QR code" (or "Add +" if you already use Duo), and scan it.
  8. Name the entry "ElectronX" or "EXI" so it is identifiable, and distinguish your Beta and Production entries.
  9. Click "Log in with Duo". A code appears in the browser and Duo Mobile opens a prompt automatically; enter the browser code in the app to complete login.
  10. Duo enrollment is per environment and must be completed separately for Beta and Production.

Demo account & test environment

ElectronX offers a Beta environment for testing the front-end application and the FIX API for firms building automated integrations. To request access to either, email support@electronx.com.

Beta vs. Production environment

ElectronX maintains two distinct environments: Beta and Production.

Beta

Beta access is available prior to completing the full onboarding process. You can request Beta credentials from our team at any time. We will provide you with login instructions and test funds so you can place test trades and explore the platform before going live. Beta is also the environment used for FIX API conformance testing. If you intend to connect via the FIX API, you must complete conformance testing in Beta before Production FIX API access will be granted. Contact support@electronx.com to request Beta access or API documentation.

Production

Production access is granted upon completion of the onboarding process. You must fund your account before you can place orders in this environment. All orders in Production are live and bona fide. There is no test mode in Production.