FAQ: Onboarding
Is the $25,000 initial deposit a capital floor that stays locked at the exchange?
No. The $25,000 is a one-time minimum capitalization requirement. The funds are available for trading immediately upon deposit - they are not held as a reserve or capital floor by the exchange. You are free to draw down from this amount for ongoing trading activity, and you can withdraw funds at any time.
When do I need to fund my account?
We have no expectation that you will fund your account until you are ready to trade. The $25,000 minimum applies at the time of first deposit, not at the time of application. Do not wire funds until you have executed your Participant and Clearing Member Agreement and received confirmation of your completed onboarding status.
Who can be a US Agent for Service of Process?
Your US Agent may be an internal staff member or employee who is based in the United States, or a US-based third-party registered agent. They do not need to be an external legal provider. You will need to provide their full name, address, email, and phone number.
Our company has no Ultimate Beneficial Owners holding 25% or more. What do we submit?
If all ownership stakes in your entity fall below the 25% threshold, please indicate as such on the Phase 1 form. You do not need to provide UBO details in this case.
What if a UBO entity is itself owned by other individuals or entities at 25% or more?
Please disclose this in your Phase 1 form and notify us at onboarding@electronx.com. You will be asked to disclose additional ownership layers until we reach either a natural person or an entity that is itself not owned 25% or more by any individual or other entity.
Our organizational documents use a slightly different entity name than our legal registration. Is that acceptable?
Your full legal entity name must be consistent across all documents submitted - the Phase 1 form, your organizational documents, Form W-9, and Certificate of Good Standing, as well as your bank account name. If your Proof of Authorized Signature contains a different affiliated entity name, this is acceptable provided you send confirmation of the affiliation by email to our team.
We intend to operate as a Clearing-Only Participant. How do we start?
Email onboarding@electronx.com declaring your intent to participate as a Clearing-Only Participant. We will provide the Delegated Participant Agreement (Addendum A) and guide you through the additional steps, including the KYC process for your Delegated Participant. Note that your Delegated Participant will not be approved for trading authority until their KYC review is complete.
How long does the onboarding process take?
Timeline varies based on the speed and completeness of your application. Onboarding can be completed in 1-2 business days if all required information is provided. Submitting all required documentation at once and ensuring your legal entity name is consistent across all documents will help avoid delays.
I'm having trouble logging in. Who should I contact?
For login or access issues, email support@electronx.com or call +1 (312) 256-2978 during market hours (Monday through Friday, 7:00 AM to 9:00 PM CT).
The QR code scan during MFA setup isn't working. What should I do?
On iPhone, make sure you are using the Microsoft Authenticator app - not the default iOS Passwords app. The Passwords app does not correctly support this type of MFA registration. Open Microsoft Authenticator, tap the + button, select Other Account, and scan the QR code from there.
I lost access to my authenticator app. How do I recover my account?
Contact support@electronx.com. Do not share your access credentials with anyone. Our team will guide you through the account recovery process.
Can multiple users share a single login?
No. Each user must have their own individual access credentials. To add a new user, contact support@electronx.com.
How do I access the platform via API?
ElectronX offers FIX API access for Market Data, Order Entry, and Drop Copy. To request API access or documentation, email onboarding@electronx.com. Upon onboarding with API access, you will receive a file containing the certificates and keys necessary to connect to the FIX gateway. API documentation is also available on our website: electronx.com/account-resources.
Is there a demo or test environment available?
Yes. ElectronX offers a Beta environment, which is accessible via Trading UI and API. Contact onboarding@electronx.com to request access.
Who should I contact for urgent issues during market hours?
Contact Market Operations and Trading Support at support@electronx.com or +1 (312) 256-2978. Support is available Monday through Friday, 7:00 AM to 9:00 PM CT. For urgent matters outside these hours, email support@electronx.com with "URGENT" in the subject line.
Can I have multiple Trading Accounts?
Yes. You can create as many Trading Accounts as your operational needs require. Common reasons for multiple Trading Accounts include separating GUI and API trading, isolating strategies or teams, and applying different risk controls per account. Each Trading Account is linked to a single Collateral Account and draws funds only from that account.
Can I have multiple Collateral Accounts?
Yes. You must designate one Primary Collateral Account, and may request additional Secondary Collateral Accounts at any time. Secondary accounts are useful for organizing capital across desks, strategies, or internal divisions. Contact support@electronx.com to set one up.
Can funds in a Secondary Collateral Account be withdrawn?
Funds in any Collateral Account, Primary or Secondary, can be withdrawn at your discretion. When requesting a withdrawal, specify which Collateral Account you are withdrawing from.
My bank account is in a different name than my registered entity. Will this cause a problem?
Yes. ElectronX explicitly requires that the bank account used for deposits and withdrawals exactly matches the legal name of your entity as registered in the onboarding system. If you encounter a mismatch, contact onboarding@electronx.com before initiating a wire.
Can I use different bank accounts for deposits and withdrawals?
No. The same bank account must be used for both deposits and withdrawals. This is a firm requirement.
How do I check my current balance?
Your Available to Trade balance is displayed in real time in the top left of the trading interface, under the "Available to Trade" banner. For questions, contact support@electronx.com.
What is the difference between Available to Trade and Committed Collateral?
Available to Trade is your free cash - capital you can deploy on new orders immediately. Committed Collateral is the amount currently reserved to cover your open orders and positions. When you place an order, the required collateral (plus fees) moves from Available to Trade into Committed Collateral. When an order is canceled or a position settles, the collateral is returned to Available to Trade.
I need to set up a complex account structure with multiple desks and trading accounts. How do I proceed?
Review the Account Structure section of this guide, which includes worked examples. Then email onboarding@electronx.com with your desired configuration. Our team will provision your accounts accordingly.
Who do I contact if I have a question not covered here?
For onboarding questions: onboarding@electronx.com. For trading and platform support: support@electronx.com or +1 (312) 256-2978.
Disclaimer
If there is any conflict between this website page and the EXI Rulebook, the EXI Rulebook is controlling. Refer to electronx.com/risk-disclosure for full risk disclosures.